This page explains how getAcure handles information for assisted healthcare requests, diagnostics, appointments, and care support.
We collect the details needed to coordinate care requests, including name, phone number, prescription files, lab booking details, appointment preferences, contact messages, location notes, and payment references for lab bookings.
We use this information to respond to requests, coordinate prescription support, book diagnostics, request appointments, process lab payments, send service updates, prevent misuse, and improve the getAcure experience.
When needed, we may share relevant request details with diagnostics providers, payment providers, communication providers, or internal staff who help complete the requested service.
We use reasonable administrative and technical safeguards for personal and health-related information. Information is retained only as long as needed for service, compliance, support, dispute handling, and operational records.
You may contact getAcure to request access, correction, or support with your information. Some records may be retained when required for legal, payment, audit, or service-completion purposes.